Appointments can be booked through the website, booking system, or by contacting Charley Hayes SMR directly.
Please arrive on time for your appointment to allow the full treatment time to be provided.
Late arrival may result in a shorter treatment session where necessary.
At least 24 hours’ notice is kindly requested for cancellations or rescheduling.
Late cancellations or missed appointments may be subject to a cancellation fee at the discretion of Charley Hayes SMR.
This helps protect appointment availability for other clients.
Payment is required at the time of treatment unless otherwise agreed in advance.
Accepted payment methods will be confirmed during booking or appointment confirmation.
Clients are responsible for providing accurate and up-to-date health information before treatment.
Please inform Charley Hayes SMR of any injuries, medical conditions, pregnancy, allergies, or changes to your health that may affect treatment.
In some circumstances, treatment may need to be adapted, postponed, or medical approval requested before proceeding.
Sports massage and soft tissue therapy are intended to support muscular health, recovery, mobility, and wellbeing.
Treatments provided by Charley Hayes SMR are not a substitute for medical diagnosis, treatment, or emergency care.
If you are experiencing severe pain, acute injury, swelling, numbness, or symptoms of a medical emergency, please seek appropriate medical advice.
Every individual responds differently to treatment, and results may vary depending on lifestyle, activity levels, medical history, and consistency of care.
No guarantees can be made regarding treatment outcomes.
Charley Hayes SMR is committed to providing a safe, professional, and respectful environment for all clients.
Any inappropriate, abusive, or threatening behaviour will result in treatment being stopped immediately and future appointments being refused.
Clients are responsible for their own personal belongings during appointments.
Charley Hayes SMR cannot accept responsibility for lost or damaged items.
Any personal information shared during booking or treatment is handled in accordance with the Privacy Policy.
These Terms & Conditions may be updated occasionally without prior notice.
Continued use of services provided by Charley Hayes SMR indicates acceptance of the current Terms & Conditions.
If you have any questions regarding these Terms & Conditions, please get in touch.
Charley Hayes SMR
Swindon, Wiltshire
07497 256663